Terms & Conditions

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. There is a 12 month warranty on all bows for unforseen damage or construction errors. This means that a bow will be replaced or repaired if the bow delaminates, cracks or breaks. Any mishandling by the customer is not covered by this policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or packed in a similair fashion.

Several types of goods are exempt from being returned.

Non-returnable items:

Gift cards
Arrows
Bowmaking materials or other raw products

To complete your return, we require a receipt or proof of purchase and photo’s of the damage by email to bamboo.bows@gmail.com

There are certain situations where only partial refunds, repair or replacement are granted:

Signs of mishandling by the customer
Claiming after the 12 month warrenty
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bamboo.bows@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bamboo.bows@gmail.com and send your item to:

Bamboo-Bows Stefan Tim
Plataanstraat 44
6823JL Arnhem
Phone Number: +316 29191578
Email Address: bamboo.bows@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: bamboo.bows@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Table of Contents:

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Long-Term Transactions: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaint Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-Off Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Long-Term Transaction: A distance contract for a series of products and/or services with delivery and/or purchase obligations spread over time.
Durable Medium: Any tool that allows the consumer or entrepreneur to store information directed to them personally in a way that makes future consultation and unchanged reproduction of the stored information possible.
Right of Withdrawal: The ability for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.
Distance Contract: An agreement where, as part of a system organized by the entrepreneur for distance sales of products and/or services, one or more techniques for distance communication are used up to and including the conclusion of the agreement.
Technique for Distance Communication: A tool that can be used to conclude an agreement without the consumer and entrepreneur being in the same place simultaneously.

Article 2 – Identity of the Entrepreneur

Bamboo-Bows Stefan Tim
Plataanstraat 44
6823JL Arnhem
Phone Number: +316 29191578
Email Address: bamboo.bows@gmail.com
Chamber of Commerce Number: 65394356
VAT Number: NL002228928B97

If the entrepreneur’s activities are subject to a relevant licensing system, details of the supervisory authority:

If the entrepreneur practices a regulated profession:

The professional association or organization to which they are affiliated.
The professional title and the EU or EEA location where it was awarded.
A reference to the professional rules applicable in the Netherlands and how these rules can be accessed.

Article 3 – Applicability

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before concluding the distance contract that the terms can be viewed at the entrepreneur’s location and will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions can also be made available electronically in a way that allows the consumer to store them on a durable medium.
In the event of conflicting terms, the most favorable provision for the consumer will apply.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer do not bind the entrepreneur.
Every offer includes information that makes it clear to the consumer what their rights and obligations are when they accept the offer. This particularly concerns:
- the price, including taxes;
- any delivery costs;
- the method by which the agreement will be concluded and the actions required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery, and execution of the agreement;
- the period for accepting the offer or the period during which the entrepreneur guarantees the price;
- the amount of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the used communication method;
- whether the agreement will be archived after its conclusion and, if so, how the consumer can consult it;
- the way in which the consumer, before concluding the agreement, can check the information provided by them in the context of the agreement and, if desired, correct it;
- the possible other languages in which the agreement can be concluded, besides Dutch;
- the codes of conduct to which the entrepreneur has adhered and how the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance agreement in the case of an ongoing transaction.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the associated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of the acceptance of the offer without delay via electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors that are important for responsibly entering into a distance agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to the execution.
Upon delivery of the product or service, the entrepreneur will provide the consumer with the following information, in writing or in a way that the consumer can store it in an accessible manner on a durable medium:
- the address of the entrepreneur’s business where the consumer can lodge complaints;
- the conditions under which and the manner in which the consumer can exercise their right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
- information about warranties and existing after-sales service;
- the data included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
- the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal

For the delivery of products:

When purchasing products, the consumer has the right to dissolve the agreement without providing reasons within 14 days. This reflection period begins on the day after the consumer, or a third party designated by the consumer and known to the entrepreneur, receives the product.
During the reflection period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.

For the delivery of services:

In the case of services, the consumer has the right to dissolve the agreement without providing reasons within at least 14 days, starting from the day the agreement is concluded.
To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer or at the latest upon delivery.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will bear no more than the costs of returning the goods.
If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return shipment or withdrawal.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the consumer’s right of withdrawal if specified in paragraphs 2 and 3. Exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer or at least in good time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
- that have been produced according to the consumer’s specifications;
- that are clearly personal in nature;
- that cannot be returned due to their nature;
- that spoil or age quickly;
- whose price depends on fluctuations in the financial market over which the entrepreneur has no control;
- for single issues of newspapers and magazines;
- for audio and video recordings and computer software where the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
- regarding accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
- where delivery has started with the consumer’s explicit consent before the reflection period has expired;
- regarding betting and lotteries.

Article 9 – The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not increase, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. The offer must indicate this link to fluctuations and state that any listed prices are target prices.
Price increases within 3 months after the agreement was concluded are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the agreement was concluded are only permitted if:
- they are the result of statutory regulations or provisions; or
- the consumer has the authority to terminate the agreement from the day the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations at the date the agreement is concluded. If agreed upon, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer has under the agreement.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care in receiving and executing orders for products and in assessing requests for the provision of services.
The delivery location is the address the consumer has provided to the company.
Subject to what is stated in Article 4 of these terms and conditions, the company will execute accepted orders promptly but no later than 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed of this no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement without cost and may be entitled to compensation.
In the event of dissolution under the previous paragraph, the entrepreneur will refund the amount the consumer paid as soon as possible, but no later than 30 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement product. The consumer will be informed in a clear and comprehensible manner that a replacement product will be delivered at the latest upon delivery. The right of withdrawal cannot be excluded for replacement products. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative, unless explicitly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination, and Renewal

Termination:

The consumer may terminate an agreement concluded for an indefinite period that involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period not exceeding one month.
The consumer may terminate an agreement concluded for a definite period that involves the regular delivery of products (including electricity) or services at any time by the end of the specified period, subject to the agreed termination rules and a notice period not exceeding one month.
For agreements as mentioned in the previous two paragraphs, the consumer can:
- terminate at any time without being limited to termination at a specific time or within a specific period;
- terminate in the same manner as the agreement was entered into;
- always terminate with the same notice period as the entrepreneur has stipulated for itself.

Renewal:
4. An agreement concluded for a definite period that involves the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
5. Contrary to the previous paragraph, an agreement concluded for a definite period that involves the regular delivery of daily or weekly newspapers, magazines, and periodicals may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate this extended agreement by the end of the extension with a notice period not exceeding one month.
6. An agreement concluded for a definite period that involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate at any time with a notice period not exceeding one month. The notice period may not exceed three months for agreements that involve the regular delivery, but less frequently than once a month, of daily, weekly, and monthly newspapers, magazines, and periodicals.
7. An agreement with a limited duration for the regular delivery of daily, weekly, and monthly newspapers, magazines, and periodicals (trial or introductory subscription) is not tacitly renewed and ends automatically at the end of the trial or introductory period.

Duration:
8. If an agreement lasts more than one year, the consumer may terminate the agreement at any time after one year with a notice period not exceeding one month, unless the reasonableness and fairness oppose termination before the end of the agreed duration. With the ecxeption to horn bows which take over 8 months to make.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement. Articles can be paid through the webshop or by email. In the case of an email order, a downpayment of 25% is required to initiate the order. A downpayment is not refundable when cancelling the order after 30 days upon ordering.
When selling products to consumers, a prepayment of more than 50% may never be required in the terms and conditions. If prepayment is agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed prepayment has been made.
The consumer is obliged to immediately report inaccuracies in payment details provided or stated to the entrepreneur.
If the consumer does not fulfill their payment obligation(s) in time, they will owe statutory interest on the outstanding amount after being informed by the entrepreneur of the delay in payment and after the entrepreneur has given the consumer a period of 14 days to fulfill the payment obligations. Additionally, the entrepreneur is entitled to charge extrajudicial collection costs incurred. These collection costs amount to no more than:
- 15% on outstanding amounts up to €2,500;
- 10% on the following €2,500;
- 5% on the next €5,000;
- with a minimum of €40. The entrepreneur may deviate from the aforementioned amounts and percentages in favor of the consumer.

Article 14 – Complaints Procedure

The entrepreneur has a sufficiently disclosed complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted to the entrepreneur promptly, fully, and clearly described after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual consultation within a reasonable period or within 3 months after the complaint is submitted, the consumer may submit the dispute to the disputes committee referred to in Article 15.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed by Dutch law.
Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements relating to products and services supplied or to be supplied by the entrepreneur may be submitted to the disputes committee, provided the consumer submits the dispute to the entrepreneur within a reasonable period.